Many customers of major telcos in the country have raised concern in changes in charges of bundles, with others complaining that they were not informed of the new payments.
In the changes, it is reported that telecom companies have shakenup bundle packages by either reducing bundle size for the same amount of money or increasing amount of money for the same quantity.
In reaction to the said changes, various users took their anger to social media with some seeking a comment from the authority responsible.
In the changes, it is reported that telecom companies have shakenup bundle packages by either reducing bundle size for the same amount of money or increasing amount of money for the same quantity.
In reaction to the said changes, various users took their anger to social media with some seeking a comment from the authority responsible.
In response, the Tanzania Communications Regulatory Authority (TCRA) issued a statement on the complaints from online stakeholders about service providers silently changing package prices.
"TCRA has seen the discussion of complaints from stakeholders on social media about service providers quietly changing package sizes and prices. If a customer purchases a package and finds that it differs from the regular package in terms of price and size, please contact us on 0800008272 or email dawatilahuduma@tcra.go.tz.” Statement that authorities are investigating the matter with service providers to ascertain the truth and act accordingly.
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